Shipping and Return Policy

Shipping policy

• Domestic and international shipping: We offer worldwide shipping services to ensure that our products can easily reach you wherever you are.
• Duration of delivery:
  • Domestic delivery: Domestic orders are delivered within one to three business days.
  • External shipping: International shipping orders are delivered within three days to a maximum of one business week.
• Shipping cost: The shipping cost is determined during order fulfillment based on your location and available shipping options.

Recovery steps

1. Contact us via:
   • E-mail: info@valido.shop
   • Phone number (WhatsApp):
     +965 51688774
2. Provide return request details. such as the order number and product image if applicable.
3. Pickup of the returned product will be coordinated with the shipping company.
4. Once we receive the product. The return request will be processed directly.
5. Refund:
   Refunds are made with the same payment method you used at the time of purchase. The refund process may take 5 to 7 business days depending on the bank.
6. Replacement of products:
   If you would like to exchange the product for another product instead of returning it. We are happy to help you and coordinate the new order.

Additional notes: If you receive a product that is damaged or does not match your order. Please contact us immediately and we will exchange or return it at no extra charge. We are here to ensure a satisfying and worry-free buying experience.

Thank you for choosing VALIDO: We are committed to providing the best products and best services to our valued customers.